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CC'ing People on a Ticket
When you create a support ticket, you have the option to include other ...
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Raising a support ticket
Raising a support ticket works the same way on all different support portal....
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Ticket Criticality
When you raise a ticket with us, we ask you to define the criticality of t...
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Searching For a Specific Ticket by Ticket Number
Within the portal, if you want to locate a ticket by specific ticket number,...
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Root Cause Analysis (RCA) Process
As part of the NAVBLUE Quality Management System (QMS), a Root Cause Analysi...
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Checking Ticket Status
Once you have created one or several tickets, you will want to check their s...
